Tenants
New Renter Checklist
Viewings
All our available rental properties are advertised on realestate.com.au. Applications can be easily submitted via the 2Apply button located within each listing. If you prefer a paper application, we’re more than happy to provide one.
We encourage all prospective tenants to inspect the property in person to ensure it meets your needs. If you’re unable to attend in person, we can arrange a video viewing for your convenience. In such cases, a sight-unseen disclosure form will need to be signed to confirm your acceptance of the property.
Please make sure to register for upcoming inspections — our automated system will send you a reminder the day before your scheduled viewing.
To help us process your application quickly, provide as much information as possible. Applications are generally processed within 24–48 hours, depending on the response times from landlords, employers, and referees.
What information can be requested during the application process?
A property manager/owner can only request the information required to decide if a prospective tenant is suitable to rent the property.
There are restrictions to what information and supporting documentProperty managers/owners cannot request certain information, specifically:ation can be requested by a property manager/owner during the rental application process. The questions on the standardised tenancy application form are the only questions a property manager/owner is allowed to ask prospective tenants during the application stage.
The information able to be requested from a prospective tenant in an application is limited to:
There are restrictions to what information and supporting documentProperty managers/owners cannot request certain information, specifically:ation can be requested by a property manager/owner during the rental application process. The questions on the standardised tenancy application form are the only questions a property manager/owner is allowed to ask prospective tenants during the application stage.
The information able to be requested from a prospective tenant in an application is limited to:
- the name and contact details of the prospective tenant
- details of any previous residential tenancy agreements or rooming accommodation agreements the prospective tenant has been part of
- the prospective tenant’s current employment
- details about the prospective tenant’s income
- referees for the prospective tenant
- the intended term of the tenancy, and
- any other information prescribed by regulation which includes:
- the prospective tenant’s/resident’s date of birth
- the number of tenants/residents intended to reside in the premises
- the number of tenants/residents intended to reside in the premises who are under 18 years
- the number and type of vehicle/s (boats, caravans, heavy vehicles, trailers and other motor vehicles) intended to reside in the premises
- financial ability to pay rent
- the number and type of pet/s intended to be kept at the premises if approved by the property manager/owner.
Property managers/owners cannot request certain information, specifically:
- evidence of legal actions taken by the prospective tenant, including disputes or matters considered by a tribunal
- any Notice to remedy breach (Form 11) or Notice to remedy breach (Form R11) either issued to or by the prospective tenant
- the prospective tenant's history regarding rental bonds, including any claims made
- any statements that detail a potential tenant's credit or bank account transaction history.
Tips for problem free renting
Follow these useful tips to help minimise problems while you are renting.
- Make sure you keep the RTA informed of any changes to your personal details including email, address and phone numbers (this is important for bond refunds).
- Photos are a great way to record the condition of the property when you first move in. Take date-stamped pictures of the property, especially areas that are damaged or unclean. Keep these in case the property manager/owner objects to returning your bond at the end of your tenancy.
- Keep copies of your agreement, entry condition report, rent receipts/ledger, rental bond number, and letters/notices or emails sent or received in a special file that you can easily find.
- Never stop paying your rent, even if the property manager/owner is not complying with their side of the agreement (e.g. by failing to do repairs).
- Always comply with the terms of your agreement. Never make any alterations, keep a pet, or let other people move in without checking your agreement and asking the property manager/owner for permission first.
- Keep a diary of your dealings with the property manager/owner. Record all times and dates of conversations, who you spoke to and what they agreed to do. If repairs are needed, put your request in writing to the property manager/owner and keep a copy. This type of evidence is helpful if a dispute arises and ends up at the Queensland Civil and Administrative Tribunal (QCAT).
- Consider taking out home contents insurance. It could cover your belongings in case of theft, fires and natural disasters. The property owner’s building insurance will not cover your personal belongings.
- Read carefully what you sign relating to your tenancy – don’t let anybody rush you. Never sign a blank form, such as a Refund of rental bond (Form 4).
- If you are happy in the property and your agreement is ending, consider asking for the agreement to be renewed for another fixed term.
Facts Sheet
Power Outage Fact Sheet
If the Power Goes Out in Your Home
Power outages can happen for various reasons — storms, maintenance work, or local faults. Follow these steps to stay safe and determine the cause:
1. Check if it’s a Local or Household Issue
- Step outside or contact a neighbour to see if nearby homes are also without power.
- If your neighbours still have power, the issue is likely within your property.
2. Check Your Switchboard
- Locate your fuse box or switchboard (usually near the front of the house, garage, or laundry).
- Look for any tripped safety switches or circuit breakers.
- If one has tripped, switch it back on. If it trips again immediately, there may be a faulty appliance — unplug everything and try again.
- Never attempt electrical repairs yourself.
3. Contact Your Electricity Provider
- If the whole area is affected, contact your electricity supplier to report the outage or check for updates.
- For Queensland, you can contact: Energex: 13 62 62 (Faults and Emergencies)
- You can also check their websites or social media for live outage updates.
How to check for water leaks
- Turn off all taps tightly and make sure no-one will be using any water on your property for the next hour.
- Find your water meter and write down the numbers shown.
- After 1 hour, check the water meter reading. If the numbers have changed, there may be a leak.
- If it appears there is a leak, the first item to check is the toilets. To check if you have a leaking toilet, turn off the water valve located behind each toilet. Put a little food colouring in the toilet cistern. If, without flushing, the colouring begins to appear in the bowl, the cistern rubbers need to be repaired. Note: After the test, flush your toilet twice to prevent the food colouring from staining the toilet bowl.
- While the toilet water valves are turned off, repeat steps 1 to 3. If the numbers have increased, there is a leak somewhere else on your property. Check for leaks from taps, showers, your hot water system, and look around outside for unusually wet areas. For further investigation, contact a licenced plumber to identify and take the necessary steps to repair the leak.
Air conditioner not working
Quick fixes
- Check the thermostat: Make sure the thermostat is set to the correct mode (cooling) and the desired temperature. Try adjusting the temperature by a few degrees to see if that helps.
- Check the power supply: Look for any tripped breakers or blown fuses in your home's electrical panel.
- Clean or replace air filters: Dirty filters restrict airflow, which can cause the system to underperform or freeze up. Clean washable filters monthly or replace disposable ones as needed.
- Clear the outdoor unit: Ensure the outdoor condenser unit is free of leaves, grass clippings, and other debris. You can gently wash the condenser coil with a garden hose to remove dust and dirt.
- Check the remote: If you're using a remote, try changing the batteries or resetting it.
If none of this helps the issue, then notify your property manager in writing and request a repair: As per the Residential Tenancies Authority (RTA) in Queensland, landlords are responsible for maintaining air conditioning units in good working order.