Investors

Managing your investment

Welcome to GTR Realty, a boutique agency dedicated to providing fully customised property management services.
Our focus is simple — you and your investment.

We pride ourselves on offering a personalised approach that ensures peace of mind every step of the way. I would like to personally invite you to experience the GTR Realty difference where professionalism, transparency, and care come standard.

Our All-Inclusive Service Package covers every detail, including:

All-Inclusive

Service Package

Bond lodgement and management

Payment of strata and utility accounts

Full administrative support and tax statement preparation

Legislative updates for both owners and tenants

Ongoing, transparent communication

Experienced, mature, and fully trained staff

Strategic marketing campaigns

Professional property photography

Tenant interviews, screenings, and reference checks

Comprehensive inspections: ingoing, outgoing, and routine

Our Service Areas

Brisbane CBD and Inner Suburbs, Southern Suburbs and Logan, Outer areas (available upon request)

"At GTR Realty, your investment is our priority — and your peace of mind is our promise."
Sophia Allen

Landlords

Our Service Guarantee

In consideration of the trust, you have shown towards our Agency, we guarantee to provide you with the best possible service, in the management of your investment Property.

We guarantee our service.
Your property will be listed on realestate.com.au as soon as a notice to vacate has been received from an existing Tenant, or when your property is entrusted to us to locate a suitable Tenant.
A signboard will be erected at your property, if authorised.
We will access our existing prospective Tenant data base and arrange inspections by Tenants who are looking to rent within your properties price range and location.
Regular contact will be made throughout the pre-lease period to provide an activity update including comments received by prospective Tenants about your Property.
We will present to the Lessor all applications obtained from prospective Tenants.
We will conduct thorough checks on Tenants applying for your property as permitted by law, to ensure that to the best of our knowledge the information given to us is accurate and that the Tenant will fulfill all obligations as per the Tenancy Agreement.
We will conduct a thorough internal and external 3–4-month inspection of your property and provide you with a comprehensive report following each inspection.
We will attend to all maintenance repairs as quickly as reported as per the Management Agreement. We will advise or suggest any ongoing maintenance requirements which will keep your property in a condition which will assist it to retain its optimum market value.
Daily, we will carry out rent arrears checks and immediately follow up on any outstanding monies owing. Prompt action in accordance with the Residential Tenancies and Rooming Accommodation Act will be taken.

Should we fail to perform in any of the above areas, we invite you to register your complaint in writing. If the complaint is not acted upon and rectified within 5 days after receipt of your letter, you have the option to cancel our Agency’s Appointment as outlined in the PO Form 6 - Appointment. If this occurs within the first three months of the management, we will refund the Management fee charged.

Choosing a property manager.

Property management has become a serious business and is no longer as easy as selecting a real estate agent with the cheapest fees.

When selecting a property manager, you need to choose someone who knows the legislation and is confident in applying the law, someone who will pay attention to the finer details and continually strive to maximize the return on your investment.

Education and ongoing training are vital for a property manager to keep up to date on the changing legislation and marketing conditions.

We are an accredited agency with the Real estate institute of Queensland and conduct regular training to ensure that you are receiving the best service available.

Our property management team has over 35 years of experience in managing all areas of property and we will care for your property as though it was our own.

Checklist to prepare your property for lease.

"Presentation sets expectations."

Sophia Allen

The premises and inclusions are to be clean and are to comply with local and state authority building regulations with it being safe and fit to live in
The property must be installed with a safety switch and integrated smoke alarms before the tenancy commences and a compliancy certificate supplied. GTR Realty can assist in arranging if requested.
All windows and doors including cupboard doors must open and close easily.
All looks are secure and operate effectively.
Full set of keys to be provided- one set for the managing agent and one full set and access keys if applicable for each tenant named on the lease.
The property provided adequate security to enable tenants to obtain contents insurance for their personal items.
Carpets to be professionally cleaned before commencement of tenancy.
Pest control/termite inspection is current.
To supply a copy of the body corporate by laws so we can supply to the tenants, so they know their obligations.
If it is your own home being rented out, we suggest the following-
- Redirect mail via Australia post
- Notify the council and urban utilities of the property becoming an investment property and notify them change of address. GTR realty can organise to pay these bills on your behalf.
- Notify Energex, gas, phone and any other utility companies to finalise accounts.
If property is individually metered for water, you can pass on all water costs to the tenants provided that the legislation criteria is met. Our plumber can issue a compliance certificate or quote for work that may need to be done to bring the property up to compliance.
If property has a pool, ensure it meets current government regulations regarding fencing, CPR signage etc... Please note we must have a pool compliance certificate to be able to commence the tenancy.
If the building is under builder’s maintenance warranty, GTR Realty will endeavour to have the builder attend to any defects/repairs required during this period.
Landlord protection insurance. Whilst rental references are checked as lawfully allowed, we cannot predict or know how a tenants future ability to meet their obligations can be affected e.g., In event of death or long-term illness, loss of job, relationship split. We recommend all owners arrange an insurance policy to protect their investment. One of our main suppliers is Terri Scheer Insurance.
Content insurance e.g.-Curtains, carpets and light fixtures and building insurance for your property.
Public liability insurance- The client must have this cover for a minimum of 10 million dollars, in addition to and insurance provided by the body corporate for common areas.

Frequently Asked Questions

The tenants must fill in a form to request for approval to keep a pet in rental property.

Request for Approval to Keep a Pet Form (Form 21)

On receiving the tenant's request in the approved form, the property owner/manager must respond to the tenant's request within 14 days. The response must be in writing.

The landlord can decline the pet request on certain terms set out by the residential tenancy authority as below.
- keeping the pet would exceed a reasonable number of animals being kept at the premises.
- the premises is unsuitable for keeping the pet due to lack of appropriate fencing, open space or another item necessary to humanely accommodate the pet.
- keeping the pet is likely to cause damage to the premises/inclusions that could not practicably be repaired for a cost that is less than the amount of the rental bond for the premises.
- keeping the pet would pose an unacceptable risk to the health and safety of a person, including, for example, because the pet is venomous.
- keeping the pet would contravene a law.
- keeping the pet would contravene a body corporate by-law or park rule applying to the premises.
- the tenant has not agreed to the reasonable conditions proposed by the lessor for approval to keep the pet under section 184F (Conditions for approval to keep pet at premises).
- the animal stated in the request is not a pet.
- keeping the pet would contravene a condition of a licence applying to the premises (moveable dwelling premises only), or another ground prescribed by regulation.
Once the bond monies are received into the agencies trust account it is then disbursed to the residential tenancies' authority.

For general tenancies the law says if the rent is $700 or less per week, the maximum bond amount is 4 weeks rent. If the weekly rent is higher than $700, the amount of bond should be negotiated between the property manager/owner and tenant. The law gives no maximum amount where the weekly rent is higher than $700.

For moveable dwelling tenancies, the maximum bond is the same as 2 weeks rent, or if the electricity is connected to the premises in the owner's name, 3 weeks rent.

The maximum amounts stated in the Act apply to all bonds, no matter what they are called (e.g. pet bond) or how many bonds are taken.